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The right guy for your job

Resume posted by Naud Brouwer
Desired position type: Full-Time.
Location: Santa Elena Cayo, Belize

Contact Naud Brouwer

Summary

My name is Arnaud Brouwer (Naud).

Working in the hospitality industry over the last 10 to 15 years, I have developed a passion for providing top-quality customer service, and contributing to a memorable experience.

While working with, training and leading, I have always endeavored to pass on these values to other staff members. In the different positions I held I have always been involved in managing teams, and keeping track of stock both incoming and outgoing, handling cash and keys, and implementing company policy.

Being a “hands on guy” I am always focused working to execute and maintain the daily routines keeping the place up to standards and prepare for the near and longer future. Being a manager or part of a management team I have always been involved in administrative tasks as well and therefor I have a good knowledge of most windows programs such as word, excel and publisher. I am a quick and bright learner when it comes to working with any programs that might be new to me.

My experience both in management and supervision as well as my experience in logistics of receiving, storing and distributing supplies and equipment makes me an ideal candidate for the job. My experience in customer service will ensure my proper representation of your company both internal and external.
No matter what the job is, it is never done alone; and there is always something else coming up that needs to be done. I do consider myself to be an all-around team player. And I am willing to put in all of my time and effort. Although currently living in Santa Elena I am willing to travel or move to wherever the job takes me.

Specialties

  • empathic,
  • flexible,
  • Great organizational skills,
  • multitasker,
  • patience,
  • people orientated,
  • positive look at life

Skills

  • over 15 years experience in the hospitality industry gives me an excellent set of customer service skills.
  • very well able to adapt to changes.
  • Very good developed inter personal skills.
  • Responsible and trustworthy.
  • Organizational and time management skills.
  • Experience in managing inventory and coordination of orders and deliveries, with ability to prioritize conflicting demands.
  • Able to adapt quickly and effectively to operational issues.
  • Ability to read, interpret, and effectively communicate necessary policies and procedures to others
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Great written and verbal communication skills
  • Ability to establish priorities and multi-task in high pressure situations, and fast paced and busy environment
  • Ability to maintain a professional business demeanor
  • Efficacy in use of computer systems and software
  • Ability to exercise sound judgment within prescribed parameters
  • Proficient in the use of common MS Office applications
  • Keen understanding of interacting professionally keeping the company’s interests in check
  • Excellent working knowledge of ensuring that high quality service standards are maintained in a continuous manner
  • Great ability to communicate, both verbally and written, effectively with vendors and co-workers.
  • Remarkable ability to create courteous, friendly, professional work environment.
  • Exceptional ability to provide overall direction, coordination, and ongoing evaluation of operations.
  • Dependable and trustworthy
  • Eye for details
  • Able to adapt quickly and effectively to operational issues
  • Ability to read, interpret, and effectively communicate necessary policies and procedures to others
  • Able to work independent as well as in a team

Spoken Languages

  • Dutch,
  • English

Education

I was born and raised in The Netherlands and did all of my eduction there as well.
After my primary school and my high school I attended university and I graduated with a Bachelors degree in Social Studies.
After graduation I did a private course to get my mandatory papers (for the Netherlands) to open and or manage a hospitality industry business.

Experience

1973 Born in Breda, the Netherlands.
1987 had my first job delivering news papers.
1988 Started working at a supermarket restocking in the evenings and weekends, after a few months I was working in the stockroom managing the incoming and outgoing goods and the restocking by the other workers as well as managing “the cold section” of the supermarket.
1992 Finished high school. Continued to University.
1993 Started working part time as a group councilor at “de Zonnehuizen”.
1993 Started as a volunteer at “pop podium PARA”. (I did anything needed to be done cooking, stage management, bar tending, manager for the evening, light technician and dj)
1995 Spent half a year working and studying and living in Bombay (Mumbai) India.
1996 Graduated University. Started full time working as a group councilor.
1996 Did a private course and got my license to manage and/or own a hospitality business in the Netherlands.
1998 Stopped working at “de Zonnehuizen” and started working at “Cafeetheater De Boulevard”.
2002 Stopped working at “cafeetheater De Boulevard” and started working at “Mezz concert and dance” as the evening manager. (Concert venue for 500 people including 3 bars run by a mix of about 20 paid workers and volunteers a night)
2004 Stopped working at “Mezz” Moved to Belize.
2004-2007 Living and learning in San Miguel.
2007- 2008 Worked at “Cotton tree lodge” as the food and beverage manager.
2008-2010 Farmed and built “Back-a-bush guest house and farm”. (San Miguel Toledo)
2010-2013 Owner and manager of “Back-a-bush guest house and farm”.
2013 Started working at “Barton Creek outpost”. (one year contract)
2014 Moved back to PG worked for MOHO chocolate, as an auditor. temporarily.
October 2014-April 2015 Evening manager at a restaurant in San Ignacio.
July 2015 – this moment working at the front desk of a hotel and tour operator at Caye Caulker.

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